Rhenus :people!

Your customer care expert

Rhenus :people! – Your Customer Care Service Provider

Company success and service performance are strongly dependent on each other. Poor customer service can lead to dissatisfied customers. This in turn harms the trust in the company and can deter existing customers. Competition is also becoming increasingly bigger and better. For this reason, Rhenus :people! has been professionally supporting various companies in different industries for several years with Business Process Outsourcing (BPO) services.
As a provider of BPO services, Rhenus :people! covers the entire communication cycle between companies and their customers – in both the B2B and the B2C sectors – and on all communication channels.

Professionalize Your Customer Care Service with Rhenus :people!

Why a BPO Company Gives You a Decisive Competitive Edge

Customer care services remain one of the preferred communication channels for consumers even in the digital age. The service offers customers direct contact with companies, allows a clear description of problems, immediate feedback and solution proposals.
This increases customer satisfaction and counters frustration. However, a well-run customer care center requires considerable personnel and technical effort. With Rhenus :people! you can outsource your customer service simply, conveniently and professionally.
Our services extend across inbound and outbound customer service, IT support, data capture for processing, quality monitoring, market research and classic call center services.

Our Customer Care Service Portfolio

All services at a glance.

Inbound & Outbound Customer Service

Sustainable customer relationships

We support you in building and expanding your customer relationships through sustainable processes and create long-term connections to your business customers.

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Technical Support

Outsourcing of Level 1 to Level 2 support

Conduct your technical support with us. We provide trained experts for every support level.

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Outsourcing Processing

Fast and secure data capture

As a full-service BPO provider, we support you quickly and easily with data capture. Support your employees through our digital or manual data capture and entry!

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Quality Monitoring

Optimization of customer interaction

Together with you, we create targeted analyses of improvement potentials as well as recommendations concerning your customer interactions in order to optimize them sustainably.

Market Research

Tailored solutions for data collection and analysi

Rhenus :people! supports you with data collection and analysis for CATI studies and CAWI surveys for your strategic decisions.

Call Center Outsourcing

High service quality and professional agents

As a customer care service provider, we offer you optimal solutions for outsourcing your contact center. Increase your customer satisfaction with Rhenus :people!

Inbound & Outbound Customer Service

Sustainable customer relationships

We support you in building and expanding your customer relationships through sustainable processes and create long-term connections to your business customers.

Find out more!

Technical Support

Outsourcing of Level 1 to Level 2 support

Conduct your technical support with us. We provide trained experts for every support level.

Find out more!

Outsourcing Processing

Fast and secure data capture

As a full-service BPO provider, we support you quickly and easily with data capture. Support your employees through our digital or manual data capture and entry!

Find out more!

Quality Monitoring

Optimization of customer interaction

Together with you, we create targeted analyses of improvement potentials as well as recommendations concerning your customer interactions in order to optimize them sustainably.

Market Research

Tailored solutions for data collection and analysi

Rhenus :people! supports you with data collection and analysis for CATI studies and CAWI surveys for your strategic decisions.

Call Center Outsourcing

High service quality and professional agents

As a customer care service provider, we offer you optimal solutions for outsourcing your contact center. Increase your customer satisfaction with Rhenus :people!

Business Process Outsourcing – The Workflow with Rhenus :people!

Contact and Needs Analysis

After the initial contact, we conduct a needs analysis in order to depict the current state of your company and find tailored solutions for you. As part of the needs analysis, we identify the focal points and required skills of your employees. In addition, we create a customer experience design to ensure that the corporate identity of your company is accurately captured.

Consultation, Offer Preparation and Contract Signing

Once the needs analysis has been completed, we advise you regarding your options with Rhenus :people! and provide you with an individual offer. After all relevant points have been discussed, the contract is signed.

Kick-Off Workshop and Quality Assurance

Because it is important to us that the cooperation runs smoothly and that our employees can perfectly familiarize themselves with your wishes and corporate design, a kick-off workshop follows. Here, fundamental information about your company as well as the desired working methods are conveyed. This allows us to guarantee quality assurance and we even control it by random checks. Furthermore, if desired, we also conduct surveys for you, such as on customer satisfaction.

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Benefits with Rhenus :people!

Experienced customer service

More than just a traditional call center. The experts at Rhenus :people! impress with their many years of experience and expertise in customer service. They put their know-how, support, and advice to work for you to fulfill your service promise.

Excellent customer care

Rhenus :people! is the best point of contact for your customers. Service-oriented, flexible, and individualized. Our experts work like you do: professionally and solution-oriented. We combine standard solutions with proven and complex solutions, thereby promoting high-quality, long-term customer loyalty.

Strategic customer marketing

We actively engage with customers and optimize the expansion of your value chain. The Rhenus :people! experts identify smart innovations and promising potential, and support you in generating additional business.

RHENUS :PEOPLE! Your customer care expert

Rhenus :people! – Your Customer Service Expert

Rhenus :people! offers industry-specific solutions based on many years of experience and expertise as a customer care service provider.
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Energy Supply

Due to intense competition in the energy industry, energy companies must have a sophisticated strategy concerning consulting, customer retention and customer satisfaction. We support you with our services and take over these tasks for you.

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Insurance and Banking

Employees of insurance companies must master several challenges in their daily business. Phone calls and e-mails must be answered promptly and case processing completed quickly. The requirements of the industry are increasingly growing. Due to acute staff shortages, employees often have to perform several tasks simultaneously and are consequently under great duress. This challenge must be mastered without allowing the core business or customer satisfaction to suffer.
Rhenus :people! stands as a strong partner to banks and insurance companies.

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Public Sector

For the public sector, we offer a diverse yet individually customized range of services as a BPO company. Rhenus :people! can support you with trained employees in numerous administrative tasks such as application processing.
In addition, through our experience in call center services, we can also relieve the public transport sector by establishing and running a citizen hotline.

IT and Telecommunications

The IT and telecommunications sector is one of the fastest changing industries and thus requires great sensitivity in building and maintaining customer relationships. Rhenus :people! supports you with cross-selling and upselling measures through trained IT and telecommunications specialists.

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Publishing and Media Industry

For the publishing and media industry, we have specialized in so-called value-added services, as digitization has made no halt here either. The online trade of books, software and many other products is booming. Therefore, we support you with professional customer service, web service support and IT services.

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Trade/E-Commerce

Online trade is indispensable in the digital era. In the continuous expansion of the e-commerce sector, Rhenus :people! supports your entire value chain.
We are your partner and are available to you at all times: from logistics, through customer management to technical support.

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Automotive

For the automotive sector, we rely on comprehensive service: from individual consultation to versatile service, Rhenus :people! as a customer care service provider supports manufacturing and logistics processes purposefully and professionally.

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Who does Rhenus :people! address?

Rhenus :people! addresses all companies in Germany, Austria and Switzerland that want to achieve positive changes in their processes and offer their customers top-notch service.

From cross-selling and upselling to outbound and technical support – our service portfolio is all about your success.

Which industries does Rhenus :people! mainly cater to?

As a reliable and highly competent partner, we successfully serve a variety of industries such as energy providers, insurance companies and telecommunication providers.

As a service provider in the field of customer relationship management, we provide flexible and scalable solutions. Together, we will find the right strategy for your target group.

What are the core areas of expertise of Rhenus :people?

As a service provider for customer management, we focus on our comprehensive expertise in the areas of customer consulting, customer care and customer marketing. We also employ suitable techniques for customer recovery.

Practical solutions and professional implementation are our main focus.

With Rhenus :people! your business can generate real added value from your customer relationships.

Is Rhenus :people! a call centre?

Rhenus :people! is much more than a call centre provider. As a true full-service provider, Rhenus :people! covers the entire communication cycle between businesses and their customers – in the B2B as well as in the B2C segment – on all communication channels.

How does Rhenus :people! guarantee the quality and availability of the resources it uses?

We ensure high availability by providing a redundant system of important system components and technical emergency systems. Data protection is of particular importance to us because our customers entrust us with their important data.

Rhenus :people! is certified according to ISO 9001:2015.

What does Rhenus :people! have to offer in terms of career opportunities?

If you are interested in a career at Rhenus :people!, please feel free to find out more at:

https://www.rhenus-people.de/jobboerse/

Didn't find a suitable position? Then feel free to visit the application portal of Rhenus :people!

Case Studies

Versatile range of services from Rhenus

Landwirtschaftsverlag

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Innovative ideas and modern methods for your success

First-class service that impresses.

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Interested in a career with Rhenus :people?

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Interested in a career with Rhenus :people?