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Sectors of Rhenus :people!

Highest customer satisfaction is our ultimate goal.

Energy supply

The competition in the energy supply market is tremendous. It has been a highly competitive market for years. Consumers can choose between numerous suppliers – from tradition-conscious municipal utilities to modern private suppliers. When it comes to standing out as a company, it is not only the price that counts, but also the personal and targeted approach as well as a comprehensive advisory service for the end customer. This is crucial for long-term customer loyalty and, above all, a satisfied customer. Together with the energy supplier, we develop the ideal customer approach, provide support in cross-selling and upselling processes and also in recovering customers who have cancelled their contracts. We also implement your marketing campaigns and service offers consistently and successfully.

 

IT and telecommunications

The IT and telecommunications industry operates in a state of constant change. Fast customer service and qualified staff are therefore crucial to retaining long-term and loyal customers. Providing ideal advice on tariffs for new customers of an Internet or telephone provider generates loyal customers in the long term. Through fast and professional advice, customers seeking help can receive direct suggestions for solutions. Our IT and telecommunications specialists also support you in your cross-selling and upselling measures and serve your customers with our extensive expertise.

 

Retail/eCommerce

Online commerce is growing day by day and continues to expand its lead over conventional retail. In online retail, a high level of communication skills, flexibility and reliability as well as easy accessibility are crucial to consolidating oneself in the rapidly growing environment. Consumers who shop remote or from home particularly appreciate the choice between ordering via the Internet or by phone. Rhenus :people! is happy to cover all steps of your e-commerce value chain from logistics to customer management and technical support – around the clock, of course.

 

Banks and insurance companies

Financial service providers stand for reliability, competence and transparency. To ensure that your business can concentrate fully on its core business, Rhenus :people!, as an external and strong communication partner, takes on a consulting service that is individually tailored to your respective target groups. Our distinctive service creates a positive and unique image in the highly competitive market.

 

Publishing and media

The growing concentration in the publishing industry and the unstoppable trend towards online trade are changing the demands on logistics. Our service portfolio extends beyond the storage and shipment of books, software and other media products to include a wide range of value-added services. This includes customer service for direct and retail customers, web shop support and electronic information and order processing systems. Our sophisticated IT service includes comprehensive reporting features such as customer satisfaction statistics. The growing concentration in the publishing industry and the unstoppable trend towards online trading are changing the demands on logistics. Our service portfolio extends beyond the storage and shipment of books, software and other media products to include a wide range of value-added services. This includes customer service for direct and retail customers, web shop support and electronic information and order processing systems. Our sophisticated IT service includes comprehensive reporting such as customer satisfaction statistics.

 

Automotive

Electromobility and the focus on connected mobile as solutions for the mobility of the future are occupying the automotive sector as never before. Rhenus has been supporting the automotive industry for decades and has made a significant contribution to the optimisation of manufacturing and logistics processes. With this expertise, a wide ranging service portfolio in addressing customers and serving all customer contact channels using the latest technology, we are ideally prepared. Rhenus :people! focuses on personal contact, professional advice and comprehensive service. In doing so, it is particularly important to us to treat people and the environment responsibly and to operate sustainably.

 

Why does Rhenus :people! pay so much attention to an active customer approach?

Rhenus :people! knows how crucial it is to address the target group personally. This is true for every company: Due to the wide range of offers, a targeted approach and comprehensive advice to the end customer is essential for long-term loyalty in any case. Our employees speak the language of your company and reflect your values 1:1.

 

Employees at Rhenus :people! receive regular education and training to improve and further develop their skills. Depending on the scope of the project, additional courses and training are offered to ensure and increase the excellent service. Many of our employees have decades of experience and draw on a wide range of expertise.

 

Rhenus :people! is a strong partner at your side and is also happy to implement your planned marketing campaigns and service offers successfully and with the greatest degree of consistency.

 

Rhenus :people! puts great emphasis on individual solutions that are tailored to your company. We would be delighted to work out a suitable solution together and turn your ideas into a successful reality.

 

Our sophisticated IT service compiles regular and comprehensive reports and statistics to measure customer satisfaction and identify areas for improvement in order to implement your goals exactly as you wish and in the quality you want. This gives you an exact overview of where you stand at all times!

 

This is not something that can be easily quantified or generalised, as the employees are deployed and trained according to the scope of the project. Please contact us for a more detailed overview.

 

Individual solutions tailored to meet your needs

The Rhenus :people! experts are always there for you. If you wish, we will also call you back.

+49 800 100 39 56

INNOVATIVE IDEAS AND STATE-OF-THE-ART METHODS FOR YOUR SUCCESS

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