Sectors of Rhenus :people!

The competition in the energy supply market is tremendous. It has been a highly competitive market for years. Consumers can choose between numerous suppliers – from tradition-conscious municipal utilities to modern private suppliers. When it comes to standing out as a company, it is not only the price that counts, but also the personal and targeted approach as well as a comprehensive advisory service for the end customer. This is crucial for long-term customer loyalty and, above all, a satisfied customer. Together with the energy supplier, we develop the ideal customer approach, provide support in cross-selling and upselling processes and also in recovering customers who have cancelled their contracts. We also implement your marketing campaigns and service offers consistently and successfully.

Online commerce is growing day by day and continues to expand its lead over conventional retail. In online retail, a high level of communication skills, flexibility and reliability as well as easy accessibility are crucial to consolidating oneself in the rapidly growing environment. Consumers who shop remote or from home particularly appreciate the choice between ordering via the Internet or by phone. Rhenus :people! is happy to cover all steps of your e-commerce value chain from logistics to customer management and technical support – around the clock, of course.

The growing concentration in the publishing industry and the unstoppable trend towards online trade are changing the demands on logistics. Our service portfolio extends beyond the storage and shipment of books, software and other media products to include a wide range of value-added services. This includes customer service for direct and retail customers, web shop support and electronic information and order processing systems. Our sophisticated IT service includes comprehensive reporting features such as customer satisfaction statistics. The growing concentration in the publishing industry and the unstoppable trend towards online trading are changing the demands on logistics. Our service portfolio extends beyond the storage and shipment of books, software and other media products to include a wide range of value-added services. This includes customer service for direct and retail customers, web shop support and electronic information and order processing systems. Our sophisticated IT service includes comprehensive reporting such as customer satisfaction statistics.