External receivables management for companies

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External claims management with Rhenus

What is claims management?

Professional claims management, also known as debtor management, covers all processes related to the administration, monitoring and collection of outstanding payments. It is not only about recovering overdue invoices but also about proactively ensuring timely payments to safeguard liquidity.

By outsourcing your claims management you benefit from specialized processes and experienced experts who handle the entire workflow efficiently and with a customer-oriented approach - without tying up your internal resources.

Our external claims management includes:

Monitoring of incoming payments
Credit score checks
Reactive reminders and dunning procedures

By outsourcing claims management, we ensure structured payment monitoring and targeted dunning so that invoices are settled on time and outstanding accounts are consistently followed up upon.

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1. Blocking management & reconnection

To secure energy supply, we initiate the reconnection of blocked electricity and gas services. At the same time, we cancel planned disconnections due to payment backlogs. In consultation with the client, we also verify whether a pending disconnection can still be prevented.

2. Payment arrangements & deferrals

To avoid disconnections, we offer and send agreements such as payment or installment plans. We also set up or cancel these plans if no payments occur. In addition, deferrals and dunning blocks are applied for open claims.

3. Phone collections & customer tracing

We trace outstanding debts and related customer accounts. The customer is then contacted by phone, or if unavailable, by e-mail.

4. Account clarification & postings

We resolve account discrepancies, correct overpayments through offsetting or refunds and adjust incorrect transfers. Customers also receive advice on reminders and information about outstanding balances.

5. Document management & communication

Invoice copies and account statements are sent via e-mail. We also prepare detailed listings of open items that can be provided to third parties, such as job centers, on request.

Your benefits from outsourcing claims management

Certified quality
As an ISO 18295-1 certified, premium service provider we meet the highest standards in customer service - even in sensitive claims processes.
Preservation of customer relationships
Through respectful and professional communication, we ensure payments are secured without damaging client loyalty.
No waste of internal resources
You gain valuable time and capacity while we reliably take care of the full process.
Custom solutions
Whether as a single measure or full service package, we adapt our approach to your requirements and workflows.
Transparency & control
With regular reports and clear processes, you maintain full visibility of claims, cash flow and escalations at all times.
Expert support
Our specially trained staff bring many years of experience in phone collections and debtor management.
Legally compliant execution
We always act in line with current regulations and ensure legally sound procedures.

Are you interested in our services?

Would you like to outsource your claims management?

Our experts would be thrilled to help you.

To The Contact Form +49 800 100 39 56

Questions and answers

What does external claims management mean?

It means outsourcing a company’s claims processes to a specialist service provider, such as Rhenus.

What are the advantages?

It covers preventive measures such as credit score checks and payment monitoring as well as reactive steps like dunning and collections, leading to faster cash inflows and lower internal workload.

Why outsource?

Outsourcing brings efficiency, accelerates payments and reduces manual effort.

How does it ease internal workload?

Your accounting team gains more time for strategic tasks. Manual steps are reduced, payment flows are accelerated and financial planning becomes easier, especially with growing customer numbers or seasonal peaks.

Do I stay in control?

Yes. Transparency is essential to us. We provide regular reports, status updates and KPIs so you always have full oversight of claims without needing to handle operations yourself.