Overview of services

The services provided by Rhenus :people!

At Rhenus :people!, we offer a wide range of services, from market research to technical support. Discover our comprehensive service portfolio and find out how we can assist you with tailor-made solutions.

Customized solutions and services for your requirements:

Quality monitoring Market research Call center outsourcing

Quality monitoring

With Rhenus :people! as your partner for quality monitoring, you can optimize the quality of your customer interactions. Through targeted analyses and systematic evaluation of conversations and written communications, we identify potential for improvement and develop concrete recommendations for action. Our customized workshops and training courses help you to continuously improve the quality of your customer service and ensure long-term success.

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Market research

With Rhenus :people!, you receive customized solutions for collecting and analyzing customer and employee feedback. From well-founded CATI studies to flexible CAWI surveys, we offer efficient methods accompanied by professional data management and technical support. Our tried-and-tested approaches and compliance with strict data protection guidelines ensure you gain valuable insights for strategic decisions.

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Call center outsourcing

Outsourcing your call center to Rhenus :people! offers many advantages: You save costs because you don't need your own teams or training, and you benefit from the economies of scale of an experienced provider. Rhenus :people! ensures high service quality through professionally trained agents and increases customer satisfaction. In addition, scalability allows the service to be flexibly adapted to fluctuations in demand. With seamless system integration and continuous monitoring, Rhenus :people! optimizes performance so that you can concentrate on your core business.

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Inbound Outbound Customer Service Technical Support Outsourcing administrative tasks

Inbound Outbound Customer Service

With us, Rhenus :people!, you can efficiently outsource your inbound and outbound customer service and strengthen your customer relationships in the long term. We take care of order acceptance, support, complaint management (inbound), as well as customer surveys and acquisition (outbound). Benefit from advantages such as cost savings, flexibility, multilingualism, and 24/7 service. This allows you to maximize customer satisfaction at the same time.

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Technical Support

Outsourcing technical support is an efficient solution for providing customers with fast and professional assistance with technical issues such as installation errors or login problems. With Rhenus as an experienced service provider, we offer customized solutions that guarantee fast response times and high customer satisfaction – around the clock.

Thanks to our flexible services and the support of highly qualified specialists, we ensure that technical inquiries are handled efficiently, even when demand is high. Outsourcing IT support offers numerous advantages: 24/7 availability, increased automation, greater operational flexibility, and significantly reduced response times. This helps us strengthen customer loyalty and increase the efficiency of your business.

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Outsourcing administrative tasks

When it comes to efficient and accurate data capture, Rhenus :people! is your reliable partner. We offer customized solutions for digitizing your physical documents and ensure that your data is captured in a structured and error-free manner to maximize your company's productivity. Whether manual, automated, or hybrid—we select the best approach for your requirements. Our experts take care of manual data entry, while automated processes enable fast and accurate capture of standardized documents.

Trust Rhenus :people! to outsource the time-consuming data capture process. This allows you to focus on your core business while we take care of the digitization and integration of your sensitive data.

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