Retail/E-commerce

E-commerce on the rise: gaining the upper hand in online retail with communication skills and flexibility

Online retail is growing every day and continues to widen its edge over brick-and-mortar stores. In online retail, a high level of communication competence, flexibility and reliability as well as easy accessibility are essential to establish a strong position in this rapidly growing environment. Consumers who shop from mobile devices or from home value having the choice between ordering online or by phone. Online retail offers the advantage of a shopping platform available around the clock, allowing customers to shop anytime without time pressure. Rhenus :people! covers every step of your e-commerce value chain from logistics to customer management to technical support, around the clock. This comprehensive support enables companies to meet customer needs more effectively and make the entire sales process more efficient.

In summary, a call center for the retail and e-commerce industry not only improves customer service but also increases sales, processes complaints more efficiently and builds long-term customer loyalty.