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Customer care service for the banking and insurance industry
Insurance companies benefit from strong customer loyalty with repeat business and new clients. Excellent customer service and fast claims and benefits processing are the most crucial aspects to gain and maintain customer trust in the long run. However, seasonal challenges, system changes and staff shortages can prevent you from focusing on your core business.
Rhenus :people! offers customized customer care solutions to increase satisfaction in your bank or insurance company and to strengthen your competitiveness. As your customer care expert, we have been active nationwide, at numerous locations for more than 20 years.
Our work observes certified security standards such as ISO 9001, ISO 18295-1 and ISO 27001. Choose us now as your partner, in order to raise customer satisfaction and strengthen your business with outstanding customer service.
Services of Rhenus :people! for your bank or insurance company
Across all communication channels, we support you with tasks such as case processing, data entry and phone consulting for customers and insurance brokers. Our services include document identification and classification, address changes, bank data changes, broker portfolio transfers, information on funds and much more.
- Seasonal peak challenges
Seasonal peaks mean higher workloads and additional administrative tasks for your staff. Hiring new talent for such a short period is not profitable for most companies. Rhenus :people! provides temporary and short-term support during seasonal peaks as an experienced customer care expert with outstanding service quality.
- Support for your staffDue to higher workloads and rising expectations on companies and employees, it is not always possible to respond to emails or calls on time. This additional burden significantly affects core business and customer satisfaction. To meet these challenges, we support you and your staff both temporarily and permanently.
- System changesDigitization is an additional challenge that companies face. It requires a professional and correct migration of processes and inventory management systems while maintaining daily operations. Experience has shown that this transition is not always smooth. It can cause long service outages and even incorrect deregistrations with tax authorities leading to significant portfolio losses. Rhenus :people! has many years of experience in handling such situations and can help you avoid portfolio losses through excellent service quality.
CUSTOMER CARE SERVICE INSURANCE