Industry focus: Customer service outsourcing

Industries of Rhenus :people!

The satisfaction of your customers is our goal.

Energy suppliers

Competition in the energy supply market is huge. There has been strong competition for years. Customers can choose from numerous providers, from public municipal utilities to modern private suppliers. To stand out as a company it is not only the price that matters but also personal and targeted communication and comprehensive advice for the customer. This is crucial for long-term customer loyalty and above all for a satisfied customer. Together with the energy provider we develop the right customer communication, support cross- and upselling and also win back customers who have canceled. We also implement your marketing campaigns and service offers consistently and successfully.

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IT and telecommunications

The IT and telecommunications industry operates in constantly changing circumstances. Fast customer service and qualified employees are therefore essential for retaining long-term, loyal customers. The right advice for a new customer of an internet or phone provider generates lasting loyalty. With fast and professional advice, customers seeking help can receive direct solutions. Our IT and telecommunications specialists also support your cross- and upselling activities and serve your customers with holistic expertise.

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Retail/E-commerce

Online retail is growing every day and continues to extend its lead over brick-and-mortar stores. In online retail, a high level of communication skills, flexibility, reliability and easy accessibility are essential to establish yourself in this rapidly growing environment. Customers shopping from mobile devices or from home especially value the option of ordering online or by phone. Rhenus :people! covers all steps of your e-commerce value chain from logistics to customer management to technical support, around the clock.

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Banks and insurance

Financial service providers stand for integrity, competence and transparency. To allow your company to focus entirely on its core business, Rhenus :people! as an external, strong communication partner provides consulting customized to your target groups. With our distinctive service we create a positive and unique image in a highly competitive market.

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Publishing and media industry

The growing consolidation in the publishing industry and the unstoppable trend towards online retail are changing logistics requirements. In addition to storing and shipping books, software and other media products, our portfolio includes numerous value-added services. These include customer service for direct and retail customers, web shop management and electronic information and ordering systems. Our advanced IT service includes comprehensive reporting, such as customer satisfaction statistics.

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Automotive

Electric vehicles and the focus on connected mobility as solutions for the future of transportation are occupying the automotive industry more than ever. Rhenus has been supporting the automotive industry for decades and has significantly contributed to optimizing manufacturing and logistics processes. With this expertise, a broad service portfolio in customer communication and the use of all customer contact channels with the latest technology, we are well prepared. Rhenus :people! relies on personal contact, professional advice and comprehensive service. We place great importance on responsible interaction with people and the environment as well as sustainable business practices.

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Why does Rhenus :people! focus so much on active customer communication?

Rhenus :people! knows how important personal communication with the target group is. For every company, given the variety of available offers, targeted communication and comprehensive advice for the end customer are crucial for long-term loyalty. Our employees speak your company’s language and reflect your exact values.

How often are employees trained or educated?

Rhenus :people! staff receive regular opportunities to improve and expand their skills. Depending on the scope of the project, additional courses and training sessions are offered to ensure and enhance excellent service. Many of our employees have decades of experience and possess broad expertise.

Does Rhenus :people! only support companies in the right approach to the target group?

Rhenus :people! is your strong partner and also implements your planned marketing campaigns and service offers, consistently and successfully.

Can we as a company also book individual solutions?

Rhenus :people! places great importance on solutions customized to your company. We are happy to work with you to develop an appropriate solution and implement your ideas.

How measurable are the results from Rhenus :people!?

To achieve your goals, exactly as you want and with your desired quality, our advanced IT service regularly compiles comprehensive reports and statistics to measure customer satisfaction and identify potential improvements. This gives you an accurate overview of your position at all times.

How many employees will manage my project?

There is no general answer to this, as employees are assigned and trained based on the scope of the project. To get a more precise overview, please contact us directly.

Individual solutions tailored to meet your needs

The Rhenus :people! experts are always there for you.

info@rhenus.com

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