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Inbound and outbound customer service

Your customer acquisition 2.0 with Rhenus :people! – professional and solution-oriented

Efficiently outsource inbound and outbound customer service

With Rhenus :people! you gain an experienced partner for inbound customer service and outbound B2B services, helping you build new customer relationships and strengthen existing ones for the long term. Our goal is to enhance your customer loyalty through qualified conversations and efficient processes. With our inbound and outbound customer support, we offer a holistic service that delivers your brand promise directly to the customer.

Expectations for successful customer management are higher than ever. That is why Rhenus :people! focuses on holistic solutions for outsourcing your inbound and outbound services. Our offer includes full customer service and back-office support — from tech hotlines and inquiry handling to troubleshooting services.

Your benefits from outsourcing customer service

Inbound customer service ensures professional, reliable support for your customers. We handle all types of inquiries and create a positive experience that strengthens your brand.

Outbound B2B service supports proactive outreach to new business customers and the ongoing development of existing relationships.

By outsourcing your customer service to Rhenus :people! you can fully focus on your core business while we strengthen your customer relationships. Let us work together to boost customer satisfaction and create an efficient, customized service experience.

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Outsourcing customer service

By outsourcing your customer service, you can focus on your core business without any problems, while our experts at Rhenus :people! take care of your customers and customer loyalty with inbound and outbound services. In addition, our trained staff will take care of back-office activities, your technical hotline, and troubleshooting services.

Customer service is an important part of your corporate communications.
Learn more about the advantages and disadvantages as well as implementation as a partner of Rhenus :people! and increase your customer satisfaction.

What is inbound customer service?

Inbound customer service includes all incoming customer inquiries be it via phone, email, or other channels. At Rhenus :people! our team handles your customers’ concerns quickly, competently and courteously to ensure seamless support. Our flexible, well-trained staff makes sure every inquiry is followed up and routed properly. As an experienced inbound service provider, we handle order processing, technical support (1st and 2nd level) and claims management. If your company needs additional or specialized inbound services, we tailor our solutions to your specific requirements.

What is outbound customer service?

Outbound customer service refers to actively reaching out to your customers — from cold calling to account management. Our specialized staff makes targeted calls to engage customers and open new business opportunities. At Rhenus :people! we place high value on privacy-compliant outreach and follow all legal regulations to manage your customer relationships responsibly. Our outbound B2B services include customer surveys, reactivation of former clients and various commercial tasks. If needed, we also customize our outbound services to meet your business needs, ensuring a perfect solution for your company.

The advantages of outsourcing customer service

Cost savings

Partnering with an experienced external provider eliminates the need for staff, space and technical infrastructure. We offer excellent value for your investment.

Flexibility and time savings

By outsourcing your inbound and outbound B2B services, you can stay focused on your core operations. We manage staffing and adjust resources to seasonal peaks, to ensure consistently high service quality.

Industry specialization

With years of experience across various industries, we respond quickly and accurately to specific customer needs and short-term changes. You benefit from competent, adaptable service that understands your business.

Multilingual support

Our team includes multilingual staff who deliver outstanding support to your international customers. We help you reach customers worldwide and respond to diverse language needs.

24/7 service

Fast communication and constant availability are essential today. With our 24/7 support, your customers get real-time solutions anytime — ensuring maximum satisfaction.

Your advantages with Rhenus :people!

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Personally

At Rhenus :people!, personal contact with our customers is particularly important to us. This enables us to better assess individual requirements and respond to the different needs of companies.

Flexible

Thanks to our many years of experience as a call center service provider, we can find a flexible solution tailored to your needs, with staff, during seasonal peaks, or other challenges.

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In the long run

Rhenus :people! offers long-term and efficient solutions for customer service. This enables us to ensure satisfaction in all areas for our customers and our customers' customers.

Are you interested in our services?

We will be happy to advise you!

To The Contact Form +49 800 100 39 56