Digital age and high-quality customer service
Take your customer service processes to the next level.
Create impressive customer relationships and expand your value chain together with Rhenus :people. We see ourselves as an active part in the expansion of your value chain and convince your customers with charm. Rhenus :people! handles your active customer approach, conveys interest and actively solicits feedback. We also determine market acceptance for you and regularly subject the services of your competitors to comparisons.
The customer care experts at Rhenus :people! have comprehensive sales expertise as well as the requisite training skills. This is how we promote customer loyalty and build on it day by day.
Rhenus :people! actively supports you in all administrative issues and in the processing of transactions.
For example, we create and send confirmations, reminders, policies and notices of termination for contract-relevant processes. We review, create and send your payment reminders and handle your invoice processing.
The research of agent, contract or claim numbers and their allocation is also part of our core competence.
We are also happy to carry out a plausibility check of the recorded information as well as the automatic policy generation for you.
These are just a few of the many ways in which we can support you. Focus on your core business and we will take care of the rest!
High-quality customer service is what makes all the difference in the digital age. Rhenus :people! supports you actively and with greatest sensitivity in your receivables management. In doing so, we focus on the following values: Courtesy, sustainability and consistency.
Rehnus :people! is happy to use your systems or provide you with its own systems. We accept enquiries and complaints by telephone, fax, e-mail and letter. Furthermore, preventive receivables management promotes your customer loyalty in the long term, provides you with scalable planning security and maintains your business relationships.
You can rely on our many years of professional experience from working with industry, trade, public institutions and municipalities.